SMS Terms & Conditions

Effective Date: July 25, 2026

Welcome to the SMS Messaging Program of TotalTailsCare.com (“we,” “our,” or “us”). These SMS Terms & Conditions define the rules for participating in our text alert system. Subscribing to our mobile service indicates your full consent to these terms, alongside our primary Terms of Service and Privacy Policy.

1. Consent and Overview of Service

Providing your mobile number during checkout, account setup, web form submissions, or newsletter sign-ups grants explicit authorization for TotalTailsCare.com to send automated transactional and marketing text messages.

Text alerts may include:

• Order & Dispatch Tracking: Purchase receipts, dispatch notifications, transit alerts, and delivery confirmations.

• Account Credentials & Security: Login security codes, account updates, and password recovery prompts.

• Promotions & Offers: Member discounts, product releases, seasonal sales, and pet care product updates.

• Abandoned Cart Updates: Reminders to help you complete an unfinished order in your shopping cart.

• Support Assistance: Customer care follow-ups regarding product or order inquiries.

Message Frequency: The number of text messages sent varies based on your site interactions and subscription options.

2. Opt-Out Instructions

You may cancel your text subscription at any time:

• Reply STOP to any text message sent from TotalTailsCare.com to discontinue marketing messages.

• You will receive one final text confirmation verifying that you have been removed from our promotional distribution list.

Note: Opting out of promotional communications will not prevent system-generated transactional messages regarding active purchases or account security alerts.

3. Getting Help

If you encounter difficulties or require assistance with our text service:

• Reply HELP to any text message you receive.

• Reach out to our customer care team at info@totaltailscare.com or via website Live Chat.

4. Carrier Costs & Data Rates

TotalTails Care LLC does not charge for text alerts, but standard message rates and data fees from your mobile network carrier may apply. All fees assessed by your mobile carrier are your sole responsibility.

5. Strict Mobile Privacy Protection

Protecting your personal data is a top priority. Mobile details collected through our SMS program are protected under our Privacy Policy.

Data Protection Pledge: We never sell, rent, trade, or transfer mobile numbers or SMS subscription consent to outside third parties or partners for their independent advertising purposes.

6. Subscriber Qualifications

By joining our text program, you verify that:

• You are at least 18 years old or the legal age of majority in your jurisdiction.

• You hold ownership or explicit authorization to use the submitted mobile phone number.

• The information provided to TotalTailsCare.com is complete and accurate.

7. Limitation of Transmission Liability

SMS notifications rely on third-party mobile carrier infrastructure. TotalTails Care LLC and wireless service carriers are not liable for delayed, unreceived, or duplicate text messages caused by network coverage gaps, carrier filtering rules, or device limitations.

8. Program Modifications

We retain the right to adjust or update these SMS Terms & Conditions as needed. Updates will be denoted by the "Effective Date" at the top of this document. Continued subscription following posted updates signifies acceptance of the amended terms.

9. Customer Support & Business Contacts

For inquiries regarding our SMS messaging program, please reach out through our official channels:

• Company Name: TotalTails Care LLC

• Website: TotalTailsCare.com

• Email: info@totaltailscare.com

• Mailing Address: 1000 N West St Suite 1200, Wilmington, DE 19801

• Live Support: Accessible directly on our website storefront during business hours.