TotalTails Care

Policy

Privacy Policy

Last updated: July 29, 2026

Effective Date: July 25, 2026

At TotalTailsCare.com, protecting your privacy and treating your data with respect is fundamental to our business. This Privacy Policy outlines how TotalTailsCare.com (“the Site,” “we,” “us,” or “our”) collects, utilizes, protects, and handles your personal details across our store, user accounts, and ordering platforms.

1. What Personal Data We Collect and Why

Personal Identification Information

We collect personal information that you provide when creating an account, buying products, or communicating with customer service. This includes:

  • Contact Information: Full name, shipping destination, billing address, email address, and phone number.

  • Account Credentials: Login information and passwords used to manage your account profile.

Reviews and User Comments

When visitors leave comments or product reviews, we collect the information submitted in the review fields, alongside the visitor's IP address and browser user agent string to facilitate spam screening. An anonymized string (hash) generated from your email address may be provided to the Gravatar service to verify account presence. The Gravatar policy is located at https://automattic.com/privacy/. Once approved, your avatar will be publicly associated with your post.

Uploading Images

If you upload images to the storefront (such as photo attachments in product reviews), please ensure image EXIF GPS location data is removed prior to submission. External site visitors can download images and extract location data.

2. Communications and Marketing

Promotional Email & Text Messaging

When you provide your email address or mobile contact number, we may send you store communications, including:

  • Promotions & Product Announcements: Notifications regarding special collections, sales, and pet care product updates.

  • Abandoned Cart Messages: If an order is left uncompleted in your cart due to disconnection or exit, an automated email or SMS message may be sent to help you resume the purchase.

  • Unsubscribing: You can opt out of promotional messages at any point. Click the "Unsubscribe" link in any promotional email, text "STOP" to SMS messages, or contact our support team. Opting out will not stop order confirmations or essential transactional notices.

Transactional & Account Notices

We use your contact information to deliver transactional updates, including purchase receipts, shipping notifications, tracking links, password resets, and account security notices.

3. Cookies and Tracking Technologies

We utilize cookies and tracking tools to optimize performance, remember preferences, and analyze site metrics.

  • Form & Comment Cookies: When leaving a comment or review, you can save your name, email, and website in cookies for future convenience. These expire after one year.

  • Authentication Cookies: Visiting our login page generates a temporary cookie to verify cookie support. This cookie contains no personal information and clears when you close your browser. Logging in creates cookies to save your user credentials and display preferences. Session cookies last two days, and display choices last one year. Selecting "Remember Me" keeps your account logged in for two weeks.

  • Administrative Cookies: Editing or publishing content stores a temporary cookie in your browser denoting the post ID. It contains no personal information and expires after 24 hours.

4. Third-Party Media & Embedded Content

Articles or product pages on this site may contain embedded content (such as videos or interactive graphics). Embedded content from third-party sites operates as if you were visiting that external site directly. These third-party services may gather information, deploy cookies, and track interactions according to their independent privacy standards.

5. Data Processors and Information Sharing

We do not sell, rent, or lease your personal information. Data is shared strictly with essential service providers who assist us in operating our storefront:

  • Payment Gateways: Financial transactions are handled directly through certified payment processors. We do not store sensitive payment card details on our local systems.

  • Logistics & Delivery: Names, physical addresses, and contact phone numbers are shared with delivery services to fulfill orders.

  • Security & Anti-Spam Services: Submissions and comments may be checked using automated spam screening tools.

6. Security Standards & Data Protection

TotalTailsCare.com maintains physical, administrative, and technical safeguards to secure your personal information. Checkout processes and account pages are encrypted using Secure Sockets Layer (SSL) protocols to protect data from unauthorized access or alteration.

7. Data Storage & Your Legal Rights

Retention Practices

Comments and metadata are stored indefinitely to auto-approve follow-up comments. Personal account details are maintained securely while your profile remains active.

Rights Over Your Personal Information

You can review, edit, or remove your personal information at any time (usernames cannot be changed). Account owners may request:

  • A copy of the personal data held on record.

  • The deletion of personal information held in our systems (excluding data required to be kept for legal, tax, or administrative reasons).

8. Contact Information

For questions regarding this Privacy Policy or personal data requests, please contact us:

  • Company Name: TotalTails Care LLC

  • Website: TotalTailsCare.com

  • Email: info@totaltailscare.com

  • Mailing Address: 1000 N West St Suite 1200, Wilmington, DE 19801

  • Live Chat: Accessible on our website storefront during standard business hours.